Notice of Consumer Civil Rights

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 906.293.9200.

Discrimination is Against the Law

Helen Newberry Joy Hospital & Healthcare Center complies with applicable Federal civil rights laws and does not discriminate against any person on the basis of race, religion, color, national origin, disability, sex, sexual orientation, gender identity, age, or ability to pay in admission, treatment or participation in its programs, services, and activities.  Helen Newberry Joy Hospital accepts assignment for Medicare beneficiaries and has entered into an appropriate agreement with the applicable state agency for Medicaid and CHIP beneficiaries. 

Helen Newberry Joy Hospital & Healthcare Center provides free services to people with disabilities to communicate effectively. If you need these services, please contact our Patient Advocate by calling 906.293.9223.

If you believe that Helen Newberry Joy Hospital & Healthcare Center has failed to provide this service or discriminated in another way on the basis of race, religion, color, national origin, disability, sex, sexual orientation, gender identity, age, or ability to pay you can file a grievance with:

         Patient Advocate
         502 W. Harrie Street
         Newberry, MI 49868 
         ph: 906.293.9223    fax: 906.293.9202
         email:  patient_advocate@hnjh.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Patient Advocate is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)